Application Engineer - Rotating Equipment

JOB DESCRIPTION

Job Responsibilities

• Sales Enablement
• Leads technical discussions with customers to determine customer’s CTQ and develop a scope of supply.
• Perform site surveys when necessary to understand specific customer requirements.
• Provide support documentation (sales readiness).
• Assist with selling strategy to fit our product capabilities and align with customer drivers.
• Provide budgetary cost/pricing when firm bids are not yet required.
• Support regional sales plans as requested. Commercial Support
• Stakeholder for bid/no-bid review.
• Lead technical guarantee discussions and evaluation of risk through coordination with core engineering. Legal/contractual risk is managed by commercial.
• Coordinates technical portion of customer prequalification efforts.
• Provide technical input to develop bid strategy prior to commercial proposal.
• Stakeholder in proposal reviews prior to submittal to customer.
• Involved in turnover process when technical risk is high, or scope is complex including: o Review purchase orders with commercial prior to acceptance. o Communicate key assumptions, technical features, to operations to avoid gaps in the implementation. Proposal Development
• Provides written technical information to be integrated by commercial into final proposal.
• Reviews proposal request information (RFQs, bid docs, etc.) and provides clarifications and exceptions.
• Develop and document the solution based on evaluation of customer information in sufficient detail for commercial to obtain costs.
• Document the division of responsibility to clarify the boundaries of our solution.
• Provide recommendations outside of the customer's specification to improve their business, align with their drivers, and differentiate our offer. Product Management & Marketing Support
• Own the product portfolio (current and future states) within the market segment.
• Collect product shortcomings from knowledge gained from customers, feedback from sales, and feedback from operations.
• Develops business plans to request capital funding for new products or product changes.
• Analyze product data from commercial (win rate, profitability, sales volume, etc.) to develop actions to improve products.
• Understand our competition and our selling strategy against them.
• Understand our customers’ markets and their challenges/drivers.
• Work with marketing to develop strategy for external promotion within the product segment (presenting at trade shows, giving webinars, developing case studies and product data sheets, sharing media/PR content, etc.)
• Help maintain customer specific knowledge (ownership, industry, plant equipment) in Salesforce Knowledge Leader
• Viewed as a global authority for product decisions.
• In-depth knowledge of all products in the assigned focus area that apply to customer’s asset.
• Understands and knowledgeable of industry trends including OEM statements or letters to users.
• Ability to provide product training and be a mentor for sales, commercial, or others.
• Knowledge to recognize and identify OEM designs/components and part numbers where necessary.
• Able to manage priorities for tasks between all parties described above.
• Participate in free and funded studies to support customers. Operations Support
• Support of operations is sometimes necessary due to the extensive knowledge of the Application Engineers, but is not a primary focus.
• Answer questions after turnover to clarify scope and technical details.
• Assist procurement team in sourcing strategy and supplier selection.
• Assist in closing customer issues and RCAs.
• Assist shop technically for manufacturing and repair

Required Skills / Knowledge

• Ability to work in a fast-paced environment with short response time to sales and customer requests.
• Proficient computer skills in Word, Outlook, PowerPoint, and Excel.
• Demonstrates effective listening and presentation skills.
• Fluent in English. Other languages preferable.
• Proficient in Salesforce CRM tool.

Experience

• Previous experience in a technical role related to design, technical support, field service, or Application Engineering.
• Experience in sales or direct customer facing roles.
• Manufacturing or manufacturing engineering experience.

Education Requirements

• Bachelor of Science degree (BS) in an engineering related subject or equivalent technical experience in the product segment.

Physical Requirements

• Light physical effort
• Sufficient physical ability to work in an office setting and operate office equipment
• May require travel across the Middle East and GCC countries
• Employees are individually responsible to ensure that they systematically arrive at the workplace Fit for Duty. - This includes having taken sufficient rest and nutrition to be able to perform their duties in a safe, efficient and effective manner at their designated start time.
• Must have valid passport and driver’s license.

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