JOB DESCRIPTION
Responsibilities
- Lead performance improvement and monitoring in our payment corridors in the region, including in Kenya, Ghana, Nigeria, and beyond. Identify & track the metrics that matter.
- Foster strong working relationships with payout partners across markets. Collaborate with partners on troubleshooting issues and potential performance improvements
- Reduce our technical outages over time by tracking why they happen & working across teams to remove the issues at the root
- Build robust systems, governance tools, analytical dashboards and playbooks to streamline internal and payout partner operations and reporting
- Working cross-functionally with highly technical and specialized product/engineering colleagues across the organization to build scalable systems
- Collaborate with growth, engineering, product, business development, and support teams to prepare for new market and payout partner launches
- Taptap Send is a 24/7 business & we do anticipate infrequent night/weekend work resolving critical issues.
Requirements
- Ability to independently lead projects, identify operational problems & deliver solutions cross-functionally. This includes performing analysis, designing process solutions and working with technical team(s) on implementation
- Strong organisational skills and the ability to manage multiple time-sensitive priorities in a fast-paced startup environment
- 5+ years of experience in finance, technology, operations, or a similar field at a start-up or tech company. Experience in payment operations is a plus
- Strong written and verbal communication skills
- Proficiency in Excel, SQL a must
- Emerging market experience strongly preferred
- Right to work in a preferred location. Limited sponsorship opportunities
Salary
Competitive
Monthly based
Location
, East Gonja Municipal District, Savannah Region, Ghana, Savannah Region, Ghana
Job Overview
Location
, East Gonja Municipal District, Savannah Region, Ghana, Savannah Region, Ghana