JOB DESCRIPTION
Key Responsibilities:
- Client Onboarding: Onboard new clients, setting expectations, reviewing the discussed scope from sales calls, establishing authority, guiding and outlining the project timeline.
- Primary Contact: Serve as the main point of contact for clients after they sign on and pay deposits, ensuring clear and consistent communication.
- Candidate Presentation: Review and present candidates to clients, highlighting their expertise and suitability for the client’s needs.
- Feedback Management: Receive feedback from clients on candidates and relay it to the recruiters to refine the selection process.
- Client Communication: Communicate with clients through email, Slack, text, and phone calls, and video calls, ensuring their needs are met promptly and efficiently.
- Client Engagement: Regularly check in with clients who have become unresponsive, re-engaging them and addressing any concerns.
- Deal Closure: Facilitate the closing of deals by guiding clients through the final stages of the hiring process and ensuring satisfaction with candidate selections.
- Lead Client Calls: Lead calls with clients, showcasing expertise, authority, and a fun, engaging personality to build strong rapport and trust.
- Interview Blocks: Attend client interview sessions, gather feedback, and provide insights to help clients make informed decisions.
- Issue Escalation: Address client questions and escalate issues to the appropriate departments when necessary.
- Ownership and Handoffs: Demonstrate extreme ownership over your deals, ensuring smooth transitions and handoffs to stand-in account managers during your absence.
- KPI Achievement: Focus on achieving key performance indicators, particularly in getting Master Service Agreements (MSAs) signed.
Qualifications:- Proven experience in account management, preferably in the staffing or digital marketing industry.
- Excellent communication and interpersonal skills to build and maintain client relationships.
- Negotiation skills and the ability to close deals effectively.
- Detail-oriented with strong organizational and time management abilities.
Application Process:
To be considered for this role these steps need to be followed:
- Fill in the application form
- Record a video showcasing your skill sets
Salary
Competitive
Monthly based
Location
Worldwide, Worldwide Region, Worldwide
Job Overview
Location
Worldwide, Worldwide Region, Worldwide