Role and Responsibilities
- Protect and grow client accounts; act as the key liaison between us and the client
- Develop and manage a strategic account management plan that establishes multi-threaded relationships, identify and mitigate threats, develop opportunities and raise our strategic role within the client’s business model
- Intimately understand the client objectives and brand
- Develop and maintain effective key client relationships
- Articulate and hold the full-range of client leaders’ concerns and acts as a client partner
- Lead new Statement of Work kickoff and customer on-boarding processes with internal stakeholders and systems, including finance, legal, design, and development
- Facilitate and execute proper customer contracts and agreements
- Assure proper collections by review and reconciliation
- Develop, coordinate, and implement strategic digital initiatives
- Benchmark state-of-the-art practices and influence profit and service improvements
- Direct the client and team towards the best solutions
- Understand the scope of programs as defined by the business requirements and budget process
- Participate in key planning milestones and act as a guide to the design and development teams from initiation through execution and completion
- Develop and prepare client scorecards and dashboards to show high-level results and trends
- Provide clients with reporting, analytics, and consultation that is relevant and actionable
- Assist in pitch, closing, and negotiating contracts
- Add and/or expand business each quarter
Preferred Qualifications
- BA/BS degree or equivalent consulting agency experience preferred
- 7+ years of client service, digital media, digital/analytics sales, or account management experience
- Excellent verbal and written communication skills
- Excellent listening, presentation skills, negotiation skills preferred
- Ability to manage multiple projects and attention to detail a must
- Deliver client focused solutions based off client goals
Salary
Competitive
Monthly based
Remote Job
Worldwide
Job Overview
Location
, South Slave Region, Northwest Territories, Canada, Northwest Territories, Canada