SMC Outsourced Sales Lead, MENA

JOB DESCRIPTION

What you’ll do:

• Manage, monitor and grow business performance of the vendor partner and develop strategies specific to one or more international markets or regions to meet/exceed business goals. 
• Train the vendor team to effectively deliver Snap’s narrative and product positioning, tailoring the ad offerings for best market and customer fit.
• Troubleshoot issues across the sales team by leveraging cross functional relationships.
• Navigate product updates and help to roll out training materials to agents and team leads in our vendor sales function.
• Evaluate and analyze vendor team performance on metrics that matter and work closely with the vendor management team to drive process improvements and enhance operational efficiencies. 
• Act as an advocate for your market internally, highlighting the key needs and driving strategic initiatives across functions (product, platform, narrative, etc.).
• Partner closely with SMC operations to define and execute operational solutions aligned to the needs of the team such as tooling improvements, training, marketing initiatives, and other growth initiatives. 
• Act as a liaison between the vendor team and relevant internal teams to bring in the vendor team’s inputs for a feedback loop with product, marketing, operations and overall global business management. 
• Anticipate project risks, provide escalation management, negotiate with decision makers, and balance business needs versus technical constraints. 
• Ensure vendor teams are aligned with Snap security requirements, best practices, and KPIs.
• Spend time with customers, supporting on calls and managing quality assurance for our SMC vendor agents.
• Collate feedback from agents on tooling and day to day workflows to highlight opportunities to streamline processes.
• Up to 20% travel to vendor sites & other global Snapchat offices. 

Knowledge, Skills & Abilities

• Solid experience in digital advertising, optimization tactics, technical troubleshooting across all funnels with main focus on lower funnel.
• Solid experience in digital advertising account management/sales  & applying tactics/strategies to scale revenue.
• Strong understanding of the data inputs required to track sales funnels and how to translate data into usable insights for sales managers and to better inform the overall sales strategy.
• Deep knowledge working with sales CRMs (preferably Salesforce) and CRM customization & beyond standard implementations.
• Experience working in SMB sales and/or high-volume sales and running scalable operation strategy.
• Strong project management experience, with an ability to evaluate and re-prioritize rapidly and deliver results against aggressive deadlines, as part of a team and/or as an individual contributor.
• Self-starter with ability to take decisions when it’s required for the business.
• Ability to partner and deliver on projects working with a diverse set of global contributors and stakeholders. 
• Confident in managing ambiguity in a fast changing sales environment.
• Ability to manage senior stakeholders in different markets (regionally and globally) & collaborate with them on strategic goals.

 Minimum qualifications:

• 6+ years of work experience in digital advertising account management and/or sales.
• Proven track record of driving revenue growth from advertising sales. 
• Practical deep experience in self-serve advertising platforms across sales channels. 
• Practical deep experience in Google Workspace including Google Sheets, Google Slides, Google Docs & other D2D tools.
• Practical deep experience in data analysis and business intelligence.
• Experience in driving training/educational presentations for individuals and/or for a group. 

Preferred qualifications:

• Bachelor’s degree in a marketing or related field with an understanding of digital marketing and an emphasis on lower funnel or equivalent experience in a given field.
• Native Arabic speaker & excellent English speaking skills. 
• Expertise with Salesforce CRM (Sales Cloud, Einstein Analytics, Pardot)
• Excellent problem-solving, structuring, analyzing, and strategy skills with ability to translate analysis into actionable plans.
• Track record of success when educating sales teams on: sales, technicalities & operational processes.
• Ability to promote partner growth and positively contribute to a team’s culture.
• Ability to communicate effectively as a change agent, influencing leadership, product, marketing, and team members to take new actions and shift the daily behaviors of a team.