JOB DESCRIPTION
Key Responsibilities
Internal Customers
Assist the Service Point Supervisor to carry out relevant SPA staff orientation programs and on-the-job training for SPA recruits from Agencies and IROs.
External Customers
Provide customer oriented service at all times in order to satisfy Customers needs.
Sell DHL range of products and services at point of sale in order to stimulate patronage of other services.
Maintain a high standard of personal and office appearance and ensure the corporate image is projected positively at all times.
Deliver best in class customer service by fulfilling each customer’s unique needs while adhering to DHL policies.
Respond to customer’s queries regarding information on prices customs requirements etc.
Stakeholder Internal
Liaise with other departments and Operations to address issues on service quality
Process
Accountable for safe and accurate collection of sales proceeds and ensure proceeds are remitted same day to the Receiving Cashier.
Ensure accurate coding of all shipments accepted and details entered in the system to facilitate prompt shipment delivery.
Confidently and knowledgeably handle customer’s complaints whilst maintaining composure and take all possible actions to resolve issues (without over-committing) to the customers full satisfaction.
Handle customer’s objections in a professional manner to reinstall the customer’s faith in DHL.
Service Improvement Issue
Highlight areas of improvement, with suggested solutions – to improve DHL’s procedures, technology and service to positively enhance customer’s experience with DHL.
People Management
Report promptly other services issues of customers to the supervisor and advise on any down-trader/lapsed customers to reduce attrition rate and maximize opportunities to competitive business gains.
Minimum Requirements
Education & experience
· Bachelor’s Degree
Salary
Competitive
Monthly based
Location
, East Gonja Municipal District, Savannah Region, Ghana, Savannah Region, Ghana
, East Gonja Municipal District, Savannah Region, Ghana, Savannah Region, Ghana
