In This Role, Your Responsibilities Will Be:
- Assisting the technical team (technical support) to work effectively on an innovative product that was designed for vibration analysis and monitoring of rotating machinery (e.g. fans, turbines, pumps, etc.) installed in critical infrastructure all over the world and supporting our customers (customer support) in ongoing projects.
- Supporting the Product Engineering (PE) team during ongoing product deployments.
- Cooperating with the PE team in customer projects’ design.
- Supporting PE and Global Support Center teams in resolving customers' issues.
- Retaining up-to-date knowledge about products’ technical details in collaboration with Development and Test teams.
- Ensuring continuous improvement of the quality of technical documentation in collaboration with the Technical Writer.
- Creating and maintaining proof-of-concept systems.
- Reporting on errors found and preparing reports on work performed.
- Supporting other team members in achieving their goals and continuous development.
For This Role, You Will Need:
- Technology Stack: Windows Server administration (Active Directory/IIS/Services), IP network principals (routing/firewall/reverse proxy/TLS/DHCP/DNS), Database administration and data manipulation (MS SQL, MongoDB), MS Office applications
- Bachelor’s degree in the engineering field.
- 3+ years of experience in product engineering or product support.
- Customer service or support experience gained in an engineering company.
- Language fluency: English language C1 and Polish language B2.
- Motivated to support products and tools that make the world healthier, safer, smarter, and more sustainable.
- Experience working in an Agile Scrum Team.
- Willingness to work nonstandard hours (supporting teams in the USA).
Preferred Qualifications that Set You Apart:
- Strong communication, interpersonal, and influencing skills in support of organizational change;
- Flexible teammate with ability to work in cross-functional teams and across varying groups and interpersonal levels.
Salary
Competitive
Monthly based
Location
, Kutno County, Łódź Voivodeship, Poland, Łódź Voivodeship, Poland
Job Overview
Location
, Kutno County, Łódź Voivodeship, Poland, Łódź Voivodeship, Poland