Key Responsibilities
1. Market Expansion & Leadership
- Lead Fido’s expansion into Zambia, ensuring smooth market entry and business operations.
- Develop and execute the operational strategy to establish Fido as a market leader.
- Act as the primary representative of Fido in Zambia, managing relationships with key stakeholders, including regulators, partners, and industry bodies.
2. Team Development & Leadership
- Build, lead, and manage high-performing teams across various functions to support Fido’s growth in Zambia.
- Foster a high-performance culture that aligns with Fido’s values and mission.
- Ensure effective communication and collaboration between teams to drive alignment and productivity.
3. Operations & Business Performance
- Drive key business metrics, including revenue growth, operational efficiency, and customer acquisition.
- Design and optimize business processes to enhance efficiency, scalability, and compliance with regulatory requirements.
- Provide data-driven insights and recommendations to optimize business performance.
- Oversee day-to-day operations, ensuring seamless service delivery and an excellent customer experience.
4. Compliance & Risk Management
- Ensure Fido’s operations comply with local regulatory and legal requirements.
- Work closely with the compliance and risk management teams to implement policies that safeguard the company’s interests.
- Develop risk mitigation and business continuity strategies to support sustainable growth.
5. Support for Product Development
- Collaborate with the Product and Technology teams to ensure operational readiness for new product launches.
- Provide real-world feedback from customers and operational teams to enhance product features, usability, and market fit.
- Continuously monitor product performance post-launch and collaborate with teams to refine processes, address challenges, and drive adoption.
Qualifications:
- 5+ years of experience in operations, general management, or business leadership, in fintech, banking, or financial services.
- Proven experience in launching, scaling, and managing business operations or financial products in emerging markets.
- Strong understanding of Zambia’s regulatory environment for financial services.
- Demonstrated ability to build and lead high-performing teams in fast-paced environments.
- Experience in managing P&L, budgeting, and financial performance metrics.
- Excellent stakeholder management skills, including working with regulators, partners, and government entities.
- Strong problem-solving, analytical, and execution capabilities.
Salary
Competitive
Monthly based
Location
, Chibombo District, Central Province, Zambia, Central Province, Zambia
Job Overview
Location
, Chibombo District, Central Province, Zambia, Central Province, Zambia
